Elaluz

You can log into your account to see the details of a recently placed order. When your order shipped you should have received an email confirmation with tracking information. If you are still unable to find the details of your order please reach out to us at hello@elaluz.com and include your order number in the subject line, and someone from the elaluz team will help you out!

You can log into your account to see the details of a recently placed order. When your order shipped you should have received an email confirmation with tracking information. If you are still unable to find the details of your order please reach out to us at hello@elaluz.com and include your order number in the subject line, and someone from the elaluz team will help you out!

Once you place your order we begin processing it right away because we do our best to get your order to you asap. It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to change or cancel an order once it has been placed.

We accept all major credit cards, and afterpay!

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

We have a maximum purchase limit of 9 items per sku. If you have a need to purchase more than 9 please reach out to us at hello@elaluz.com.

Amidst this time of constant change, Elaluz is here for your beauty & skincare needs. Elaluz remains open & accepting orders. For all orders, domestic and international, you may experience a delay beyond your estimated shipping time. We apologize for the inconvenience and are working to ensure you receive your order as soon as possible.

Ground shipping is free in the Continental United States with orders of $50 or more. Please refer to our shipping table for all orders under $50.

Elaluz currently ships to all 48 contiguous states. Unfortunately, we do not ship to Hawaii, Alaska, Puerto Rico, U.S. Territories, or PO boxes, Military (APO/FPO/DPO).

All orders ship Monday through Friday, excluding federal holidays within the United States. Order processing usually takes 2-3 business days. Estimated Transit times are based on orders placed between Monday-Friday.

You can purchase Elaluz to ship internationally on Revolve.com

You can update your shipping address on file through your account on elaluz.com if you need help please reach out to hello@elaluz.com. 

We do our best to get orders to you asap so if you already placed your order we unable edit the shipping address that was submitted. However, reach out to hello@elaluz.com and have your order number ready and we will do our best to accommodate your request.

We’re sorry to hear you didn’t love your Elaluz products! Elaluz.com can only accept returns & exchanges for unopened or gently used items purchased from Elaluz.com. All returns must be postmarked within 14 days of the delivery date. All returned items must be in unopened or gently used condition.

To return your purchase, please send an email to hello@elaluz.com within 14 days of delivery of your order with your original order number and the reason why you would like to return your item. We will provide a return label. All refunds and exchanges will incur a fee of $7.99 for the return shipping.

Once your return is received and inspected, we will send you an email to notify you that we received your item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed between 7-10 business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Exchanges will be issued for products of lesser and equal value once we receive the unused product back. 

If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund through Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE

We accept exchanges for items of equal or lesser value within 14 days of the delivery date. Please reach out to hello@elaluz.com with your order number and what you would like to exchange.

If the wrong product and/or defective product was received, please email hello@elaluz.com with your order number in the subject line and a photo if possible. An Elaluz team member will help you out!

Please email hello@elaluz.com with your order number in the subject line. An Elaluz team member will help you out!

Elaluz products are sold on our website; elaluz.com, saks.com, and coming soon at netaporter.com.

Yes, our products are certified cruelty-free and Leaping Bunny Certified, the only internationally recognized certification organization for cruelty-free companies.

No, our products are formulated free of parabens.

Mindfully luxurious beauty made with conscious ingredients and zero impurities.

Our mission is to infuse luxury with mindfulness. Formulas are consciously made with potent, nourishing ingredients our skin, hair and bodies love. We’re as clean as possible, while delivering brilliant performance.

Across our entire line, we feature powerful Brazilian superfoods — think pure, efficacious oils and extracts from fruits, nuts and plants — and none of the 1,600 toxins banned by the EU or other suspect ingredients.

We formulate without parabens, sulfates, phthalates, PEGs, TEA, DEA and GMOs. We’re also cruelty free, gluten free and vegan.

While we strive to adhere to global standards and the international movement toward clean products, we’ll also progress with innovations in sustainability and mindfulness.

We are proudly Leaping Bunny certified and select products are EWG Verified.

Learn more HERE. 

EWG™ (Environmental Working Group) is a nonprofit organization that specializes in the research and advocacy for the safest ingredients and corporate accountability within beauty and many other industries.

The EWG Verified(™) stamp on products means that the product meets EWG’s strictest criteria for ingredients, allowing consumers to make decisions about products that are best for them.

Learn more HERE.

You can trust that our EWG™ Verified formulas:

Are free from EWG's list of unacceptable ingredients (find the full list here)

Have ingredients listed on packaging with complete transparency, including fragrance

Are gentle + effective on skin

You can learn more about our products on their individual product page. If you have additional product questions please reach out to hello@elaluz.com and we will be happy to help.

Elaluz partners with the Forest Stewardship Council (FSC) to ensure paper packaging is made with a conscious mixture of materials from FSC-certified forests, recycled materials, and/or FSC controlled wood.

Shipping boxes and materials are all recyclable.

Elaluz also strives to use recyclable and/or reusable materials wherever possible.

Because of Camila’s passion for protecting and nurturing all that nature has to offer, Elaluz has partnered with One Tree Planted to support their mission of helping the environment by planting trees all over the world!

We are proud to announce that a percentage of every sale of an Elaluz product is donated to One Tree Planted to be directed towards tree-planting efforts in Brazil.

We are also geared up to spread awareness about One Tree Planted’s mission to everyone in the Elaluz community and beyond.

This will vary by product. Our empty glass bottles and aluminum cans can be recycled conveniently through your local recycling program. All of our cardboard boxes are recyclable and biodegradable. Please refer to each Product Detail page under the sustainability tab for more details. If you participate in a local recycling program, you may recycle these items curbside.